Keeping you on the road for longer

Designed for maximum uptime

Arrival Van

Maintenance & service network

The Global Service Network Programme is a new approach to servicing vehicles which ensures consistent, convenient access to support for customers through established and respected operators. Arrival has developed the Arrival Service Platform as part of the Van’s service and maintenance support, and continues to add partners to the network.

The Arrival Van has onboard sensors and embedded software that analyses the state of the vehicle and its components. Alongside predictive models, this data creates a real-time status of the vehicle that helps determine when service is needed, often times before an issue has occured.

Real-time vehicle diagnostics

When repairs of the Van are required, the Arrival Service Platform uses the data it receives to build an optimised plan for the servicing including the parts needed, the level of technician required and any additional supporting material. The work is then arranged automatically or scheduled to your preference, and the Platform arranges the next steps for the repair with a technician.

The Arrival Service Platform

The Arrival Service Platform delivers training, certification and technical support directly to technicians. Efficient job documentation and automatic warranty authorisation support technicians through the entire servicing process.

Arrival-authorised technicians

If a technician encounters an unexpected issue during their work, Arrival service engineers are available to provide remote support via chat and live smart glasses sessions or in-person as required.

Remote diagnostics, service and on-site support

Maintenance & service network


Developed and tested in partnership with real drivers

Elevated driver experience

The cabin has been streamlined – with a driver’s seat optimised for ingress/egress, in-cabin climate control, efficient storage and an interactive display for maximum comfort and efficiency.

Streamlined cabin

Wider doors, a lower floor and fewer steps make getting in and out of the vehicle easier and quicker for drivers.

Optimised cargo area

Climate control, navigation, and other driving controls for the Van can be found in the touchscreen display and are easy to operate – minimising distraction and keeping you focused on the road.

Minimal distractions

We’ve prioritised the driver’s experience every step of the way, bringing innovative technologies from across industries to elevate time in the Van.

Driver comfort

By reducing complexity in the design and engineering of the Arrival Van, the vehicle has fewer points of failure so you can stay on the road for longer.

Improved reliability

Developed and tested in
partnership with real drivers

Elevated driver experience


Efficient charging all over the UK

The Arrival Van is fully compatible with all major charging systems and comes with an 11kW AC onboard charger and can DC fast charge up to 87kW*. It can be charged anywhere – from a lower power AC home outlet to a dedicated DC charger.

The Van uses Type - 2 for AC charging and CCS2 for DC charging

For the UK

We offer a compact, intelligent J1772/Type-2 Level 2 charger for your facility that integrates with the Arrival software ecosystem. Arrival-trained partners will walk you through a quick and easy installation when you purchase the Arrival Van and its charger.

*DC charging power may vary by battery pack size.

**Applicable to the UK only. May be subject to other mandatory requirements. Always check the relevant driver’s licence is valid for the vehicle and location.

Compatible with all major
charging systems

Efficient charging all over the UK


Arrival Servicing Hatch

Built-in Arrival technologies save time and costs of repairs

Easy and cost-efficient servicing

Our vehicles are designed to prevent the need for service and repairs, with composite body panels which are damage-resistant and plug-and-play components that can be updated over the air.

Designed to stay on the road longer

Our fault-detection software provides real-time analytics to catch faults before they become an issue. The Arrival Service Platform determines what’s gone wrong, orders replacement parts in advance and assigns an Arrival-authenticated technician to make any repairs – all in one streamlined process. This prevents further damage, saves you time and reduces repair costs.

The Arrival Van has plug-and-play components that are quick to fix, replace or upgrade. All Van components are designed on a modular grid-based system. This modularity enables faster repairs by reducing complexity and making the Van easier to service. This ultimately lowers maintenance and repair costs, getting you back on the road faster.

Modular components that are quick to fix

In addition to being modular, Arrival components are easily upgradeable over the air and when it’s time, predictive software empowers quick replacement. This ability to upgrade both hardware and software extends the lifespan of an Arrival vehicle, which is good for the planet and your bottom line.

Vehicle software for easy over-the-air upgrades

Easy and cost-efficient servicing


Durable materials designed to combat dents and scratches

Damage-resistant body panels

The Van’s body panels are made from Arrival’s proprietary composite materials.  They’re low cost, strong and lightweight – 50% lighter than steel for a longer range, yet durable and resistant to damage.

Proprietary composite materials

They bounce back from impacts instead of denting like sheet metal and they’re colored all the way through, so scratches don’t show. The result is a boosted residual value and reduced repair costs.

Damage-resistant body panels


Advanced safety and security features

Using data-driven safety analysis, we aim to reduce the number and severity of road hazards and risks. But in the event of a crash, we aim to protect road users through a combination of active and passive safety systems.

As a driver, you are always connected to and in control of your vehicle. Our digital products give you access to your schedules and duties, so you can easily locate your vehicle, lock and unlock doors, and perform daily checks, while also receiving insight into your driving performance.

Driver assistance and safety

Features such as Lane Departure Warning (LDW) and Autonomous Emergency Braking (AEB) ensure safety, while hardware and software can be upgraded for additional active safety and ADAS features over the vehicle’s lifetime.

Built-in immobilizers, alarms, internal and external cameras and proximity-based locking systems keep your cargo and Van protected. The Van’s status and location can also be monitored through the Driver’s App.

Security features

Maximising visibility, the Arrival camera-assisted vision system includes rear view cameras, 360° cameras and e-mirrors. The
                    e-mirrors narrow the vehicle width to improve manoueverability and protect the vehicle from damage.

Vision system

Keeping you protected

Advanced safety and security features


Arrival Digital Products

Digital products

Our range of digital products enable Arrival vehicles to connect and communicate with the world around them. They provide commercial operators, drivers and service personnel with the insight they need to optimise their fleets.

With powerful APIs and advanced developer tools, the Arrival Integration Platform enables effortless integration of Arrival vehicles into existing software systems – eliminating the need for expensive 3rd party hardware.

For every fleet

Through insightful data and telemetry, the Integration Platform unlocks performance efficiencies, helps minimise the cost of running fleets and unlocks a new generation of digitally empowered mobility services.

Advanced telematics embedded in Arrival vehicles make it simpler, more efficient, and more cost-effective to run a commercial vehicle fleet. Whether in the depot or on the move, our digital products help track your fleet on its route, analyse vehicle data, respond to alerts and continually optimise performance in real-time.

For fleet managers

For an enhanced driver experience, we’ve made sure you’re always connected to and in control of your vehicle. Our digital products give you access to your schedules and duties, so you can easily locate your vehicle, lock and unlock doors, and perform daily checks, while also receiving insight into your driving performance.

For drivers

Unlock performance efficiencies and minimise costs 

Digital products


   Owning
the
Arrival
Van

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   Register
your interest

Receive your Van

stay up-to-date and manage your delivery using My Arrival account

Track your delivery status

depending on your financing, you’ll complete payment before or after vehicle registration

Complete payment

Arrival will register your new vehicles

Vehicle registration

UK delivery expected for April 2023

Receive your van

Connect your digital services

easily Connect your arrival vans to existing fleet software using our seamless apis

Vehicle API

access van controls, get diagnostics and schedule servicing

Mobile App

control all aspects of your vehicle using the touchscreen

In-vehicle Touchscreen

Drive your Van

charge your van at any of the 50,000 charging points within the Uk

Public charging

purchase your own Arrival charging point

Personal charging point

solution for fleets. engineering, construction, and maintenance

Fleet charging

to catch faults before they become an issue and arrange repairs

Predictive diagnostics

Support your Van

remote diagnostics and repairs, on-site support and service workshops

Service and maintenace

approved partners with More than 500 service workshops in the UK

Service network

automatic report  to A designated emergency number (112) with location and condition data

In case of emergency

the arrival call centre, online chat or email are available for van customers

Customer support

We’re here to help you
with everything

How to own?


   How to
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Arrival
Van

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Customise the Arrival Van to meet your needs. Choose the model, range and everything in between.

Configure

Reserve with a £500 fee per vehicle

* Reservation fee is nonrefundable
once a vehicle SALES agreement
(VSA) is signed

Arrival van